Repair tracking

Leak / damp — bathroom ceiling

Open 11 days. Awaab’s Law deadline in 3 days.

Primary repair case

Leak / damp

Active drip after heavy rain, with moisture spreading from the existing mould patch toward the extractor corner.

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Location

Bathroom ceiling and extractor corner

First logged

2 Jun 2026, 07:54

Urgency

Medium

Current status

Awaiting repair date

Issue summary

Logged 2 Jun 2026, acknowledged by the agent, but no repair date confirmed after 11 days.

Escalation ready

Open time

11 days

Evidence

2 photos

Updates

5 logged

Awaab's Law

3 days left

Photo 1: ceiling leak and damp progression.

Photo 2: ceiling leak and damp progression.

Issue timeline

Latest

Guidance CTA

2 Jun 2026

Step 1

Issue logged after heavy rain

Maya records a bathroom leak with photos and the initial description.

New issue created

3 Jun 2026

Step 2

Follow-up reminder generated

TenantMate prompts Maya to notify the agent formally and keep all evidence in one thread.

Reminder shown

4 Jun 2026

Step 3

Agent acknowledgement received

NorthNest says a contractor will review the issue.

Acknowledged

10 Jun 2026

Step 4

Repair still not booked

No repair date is confirmed, so the issue moves into a stalled state.

Stalled

13 Jun 2026

Step 5

Guidance step suggested

TenantMate recommends a dated follow-up and fresh evidence if the leak worsens.

Guidance CTA

Review next steps

Other repairs

Additional maintenance

1 resolved · 1 active

Heating

REP-2026-002

Resolved

Window seal / draught

REP-2026-003

Monitoring